At Carelink we pride ourselves on the quality of our customer service.
We both maintain the infrastructure on which your site or service is hosted and also aim to look after you, too.
Existing customers should be aware of the Service Level Agreement (SLA) that is in force.
Problems with the Carelink infrastructure are rare, but if you do experience problems, or have questions relating to our infrastructure, you can communicate them to our Carelink support team by:
If you wish to purchase additional services, please contact sales@carelink.co.uk
About the service
All of our Carelink services and solutions are supported by a dedicated team of experts, who in turn are able to draw on the broad technology skills within ioko and our close relationship with key product vendors –for example ioko are Microsoft Gold Partners and are the only UK company to receive Microsoft funding to carry out development work on their products.
Monitoring
All of our infrastructure components are electronically monitored. On the rare occasions that components fail, our support team and 24x7 Service Desk are notified immediately and the appropriate escalation procedures are initiated.
Response
While most of our customers are happy with office hours support for incident handling, our Carelink support team is available to respond on a 24x7 basis. Whatever Service Level Agreement our customers choose, we pride ourselves on minimising response times and providing immediate feedback whenever an incident request is logged.
Management & Maintenance
Our systems are pro-actively maintained so that they are fully up-to-date with the latest security and software platform patches. Disc space and processor usage is also monitored and managed so that our machines run at their optimal level.