Many organisations are implementing ITIL across service delivery elements of their organisation.
Some of the benefits of implementing ITIL are:
- Shorter incident resolution times
- Higher incident resolution rates
- Greater problem closure rates
- Reduced service delivery cost
Implementing ITIL, however, can be a time consuming activity, with most organisations taking 1 to 2 years to fully document their processes, complete training and get all staff bought in.
Using Service Desk for Health can cut this to just a few weeks. Furthermore Service Desk for Health is based on the same solution as that being proposed by many LSP’s and is compatible with NPfIT requirements, yet can be delivered at a fraction of the cost of a local implementation with a full ITIL rollout to back it up.
ITIL
ITIL is the de-facto suite of best-practice processes for IT service delivery and management. These processes help improve customer service while provide the mechanism for better financial control of IT assets and spend.
Service Desk for Health embodies the core ITIL service delivery standards and provides the essential tools, such as a configuration management database (CMBD).
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Service Desk for Health provides:
- APM, our proven process model for ITIL compliance. By adopting a Core Solution approach this can be implemented in weeks rather than months or years
- Consulting services to map your organisation’s specific requirements to the ITIL approach
- Class leading service desk software from HP
- Full hosting and management of the software and hardware platform delivering the Service Desk, freeing you up to support your organisation, rather than the Service Desk technology
- Extensive training covering the ITIL processes, roles and software tools
- On-going professional support
Why choose Service Desk for Health?
Low cost of ownership by minimising the initial deployment costs software licenses
A complete solution that includes the necessary components for a successful, functioning IT operation; software alone rarely solves problems in the real world
Our approach ensures that your team are trained and able to deliver the service levels your organisation requires
A practical and low risk approach to full ITIL
A separate environment for the Service Desk software, so that your incident resolution tools are not running on the same infrastructure that they are trying to support