ioko Connect – Live integrated audio controls enable you to control your audio conference from within the meeting console. Using these controls you can manage all of the features and functions of your conference right from your desktop providing a more efficient and streamlined meeting experience. Your attention remains focussed on your meeting rather than switching back and forth between your computer screen and your telephone keypad.

Using the integrated audio controls, you can have the conference dial out to you instead of dialling in, identify unnamed attendees, dial out to additional participants and mute/unmute individual attendee’s lines or the entire group.

Connecting to the audio conference

1. Once you have logged into your meeting, select Audio then Join Conference Settings from the top menu.

2. Select your County/Region from the drop down menu then enter the area code and phone number at which you wish to be called in the Call me at fields. (Do not include the initial ‘0’ at the beginning of the area code.)

3. Click Join Conference.

4. Select the Leader radio button then enter your Leader PIN.

5. Click Join.

6. To confirm the connection, make sure that your name appears on both the Meeting and Audio tabs in the Attendees panel of the Conference Place console.

Identifying unnamed attendees in the audio tab

1. On the Audio tab, highlight the unidentified attendee’s row and click the black arrow to the right of the phone icon. A fly-out window containing the unidentified attendee’s caller number and phone number will appear.  

2. Click the second black arrow to the right of the caller number.

a. If you do not recognise the phone number associated with the caller, click Play Name. You will hear the caller’s name as recorded when he or she entered the conference call.

b. After listening to the recorded name or if you recognise the phone number associated with the caller, click Rename.

3. Enter the caller’s name in the Rename Participant dialog box then click OK. The name you entered now appears on the Audio tab.

4. If participants dial directly into the audio conference rather than having the service dial out to them, their name will not appear under the Audio tab. They will show up as a generic caller and the audio icon will not appear next to their name under the Meeting tab. As a presenter, you can reconcile their names on both participant tabs (Meeting and Audio Tab), using the Request Phone Identification feature.

a. Click on Request Phone Identification.

b. An Identify your phone dialog box appears on the individual caller’s screen requesting that they enter a numeric code surrounded by the hash sign (i.e. #1234#) on their telephone keypad. 

c. The caller enters the code on their telephone keypad. A phone icon now appears next to their name on both the Meeting and Audio tabs on the Attendees pane. Even though the caller joined the audio portion of the conference independently of the web, the presenter can now control the caller’s audio from within the web meeting.

d. To reconcile all callers who dial into the conference, click on Request all users to identify phone. An identify youg phone dialog box appears on all participants’ screens. They follow the prompts as detailed above.